1 Where the contract for the provision of Goods has not been concluded in a manner involving direct physical communication with us, a private customer (i.e. not a business customer) may have a right to cancel the contract for a limited period. Such right of cancellation expires at the end of 14 working days after the date of receipt of the Goods.
2 Any notice of cancellation must be given in writing, clearly indicate the Customer’s intention to cancel, and be deposited at, or sent, by post, fax ore-mail, to the address shown above.
3 Carriage, in respect of returning the Goods, must be arranged, and paid for, by the Customer.
4 Except where we have substituted goods for those ordered from us pursuant to clause 2.3 above, we may make a charge in respect of any costs we incur in arranging the return of the Goods to us, or in respect of the costs we are charged by any carrier who delivers the Goods to us at our cost at the Customer’s request.
5 No right of cancellation exists where we have made the Goods to the specification of the Customer, or where such Good shave been personalised at the request of the Customer.